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New Policy for Oak Leaf Tea Room Bookings

OAK TREE FARM RURAL PROJECT
 
OAK LEAF TEA ROOM BOOKING POLICY
 
Oak Tree Farm Rural Project recognises that large groups of visitors to the tea room

need to be managed to maintain the balance of benefit to Team Members and

service to customers. On the occasions that large groups of visitors use the tea

room and on busy days, the Team Members are sidelined and find it difficult to help.

They struggle to negotiate the tables in particular and can be overwhelmed. The

staff are put under pressure with cooking and servicing the tables and thus are

unable to concentrate on the Team Members.

Statistics show the months of June, July and August are busy and challenging for the

staff. .

Group Bookings

The key points of the booking policy are as follows.

- The tea room is open from 10.00 a.m. until 3.00 p.m.

- Lunch is served from 12.00 noon until 2.00 p.m.

- Bookings of up to 10 people can order from the menu but larger groups must

  pre order
 
- Bookings wil! be taken to a maximum of 25 people normally.

- Bookings for groups should be received three days in advance.

- Afternoon tea must be pre booked.

- Reservations are taken for tables the day before but not on the morning.

- Four tables only are allocated for reservations.

This policy is publicised in the tea room, in literature and on the website. A pack is

emailed or posted out to groups who have booked, confirming the details and

explaining the principles of the tea room and the charity. Organisers are asked to

share these principles with their group. We can, of course, arrange for a talk to be

given to the group when they arrive. We will invite feedback following group visits

and from others via the visitors' book, a simple form or through the website.

Principles of Proiect and Tea Room

A photo copy of the brochure coupled with the following letter is sent to those

organising group bookings.

A Welcome Notice To Visitors

Firstly, thank you for supporting Oak Tree Farm Rural Project.

I am pleased to enclose details of your recent enquiry about booking our tea room.

Please would you return your menu choices by no later than five, and any

amendments by no later than two, working days before the date of your booking.

Payment can be made by cash, cheque or debiUcredit card on the day or, if you

would prefer to be invoiced, please let us know at the time of booking.

I would also respectfully request that you share the following information and

enclosed leaflet with all members of your group before your visit.

Oak Tree Fann Rural Project works with people with learning disabilities and

difficulties, our Team Members, to give them experience and the opportunity to

improve their skills. Our priority is to our Team Members who all have different

abilities and needs.

We welcome visitors; this is particularly important as it helps our Team Members

with social interaction, increases public awareness of disability and breaks down

barriers. However, from time to time, they need our support and as such, it may take

a little longer to serve you. We also reserve the right to restrict public access to

some working areas.

We are aware that we sometimes have visiting children. To keep children safe,

those under the age of 15 must be with an adult. We ask adults to be aware that this

is a working farm with animals, machinery and moving vehicles, as well as the work

place of our Team Members. Please supervise children closely at all times.

Thank you for your understanding.

David Moreton
 
General Manager
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